Privacy Policy
Auto Care Centre (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share information when you use our website, contact us, book services or visit our Windsor workshop.
1. Who we are
Auto Care Centre is an independent vehicle service and repair garage based at 88 Maidenhead Road, Windsor, SL4 5EL. For privacy queries email contact@autocarecentre.net or call 01753 850 539.
2. Data we collect
- Identity and contact data — name, email address, phone number, postal address where provided
- Vehicle data — registration number, make, model, mileage and service history you supply
- Booking and service data — requested services, preferred dates, messages and job records
- Technical data — IP address, browser type, device information and pages visited (via standard web logs or analytics if enabled)
- Communication data — emails, phone notes and form submissions
3. How we use your data
- To respond to enquiries and provide quotes
- To book, carry out and invoice MOT, servicing, repairs and related work
- To contact you about your vehicle, appointments or outstanding matters
- To meet legal obligations (for example MOT records, accounting and tax)
- To improve our website and services
- To protect our rights, property and customers (including fraud prevention)
We process personal data under one or more of: performance of a contract; legitimate interests (running a garage and improving services); legal obligation; and consent where you have given it (for example optional marketing).
4. Sharing your data
We do not sell your personal data. We may share information with:
- Service providers who help us operate (for example email, hosting, booking platforms such as garagebooking.net, payment processors)
- Parts suppliers or specialists where needed to complete authorised work
- Regulatory bodies (for example DVSA for MOT) where required by law
- Professional advisers and insurers
- Authorities if required by law or to protect legal rights
5. Cookies and website technology
Our website may use essential cookies required for the site to function. If we use analytics or marketing cookies, we will provide appropriate notice and controls. You can control cookies through your browser settings.
6. How long we keep data
We keep personal data only as long as needed for the purposes above, including legal, accounting and warranty periods. Job records and invoices are typically retained for at least six years for tax and legal reasons. MOT-related data is retained as required by DVSA rules.
7. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure.
8. Your rights (UK GDPR)
Depending on the circumstances you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict or object to certain processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights contact contact@autocarecentre.net. You may also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
9. Children
Our services are aimed at adults arranging vehicle work. We do not knowingly collect data from children.
10. Changes
We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated date.
11. Contact
Questions about this policy or your data: Auto Care Centre, 88 Maidenhead Road, Windsor SL4 5EL · contact@autocarecentre.net · 01753 850 539.
88 Maidenhead Road, Windsor, SL4 5EL
Email: contact@autocarecentre.net
Phone: 01753 850 539